Help centre

Getting started with Novalive

The essential guides, step by step. Question not answered? See the FAQ or write to us.

Create your account and workspace

  1. Click "Try for free", enter your name, email, password and main platform, then accept the terms.
  2. Confirm your address with the link sent by email.
  3. Name your shop, choose its currency and what you sell: categories and product fields are prepared for you.

Record a purchase

  1. Menu Purchasing & suppliers › New purchase. Choose the supplier, add products, quantities and prices.
  2. Enter the discount, shipping and fees: they are spread over each item to calculate the actual cost.
  3. If the goods have arrived, choose "received": stock is updated. Otherwise, receive them later, even partially.

Import a Vinted receipt

  1. Download the PDF receipt from Vinted.
  2. In New purchase, drop the PDF: seller, items, prices, buyer protection fee and shipping are pre-filled.
  3. Match each item to a product, then save.

Prepare and analyse a live

  1. Menu Lives › Plan a live: title, platform, date and target.
  2. Reserve the products you will show: they are no longer available for another live.
  3. After the live, import the sales then close it: unsold products go back to stock and the results appear.

Import your sales from a platform

  1. Export your sales as CSV from your seller dashboard.
  2. Menu Sales & orders › Import sales. Choose the platform, drop the file and check the suggested columns.
  3. Import: orders are created and stock deducted. Re-importing the same file never creates duplicates.

Invite a collaborator

  1. Menu Settings › Team. Enter your collaborator's email and choose their role: administrator, team member or viewer.
  2. Send them the sign-up link: by creating their account with that address, they automatically join your shop.
  3. You can change their role or remove them at any time.

Change language and formats

  1. The language picker is at the top of every screen.
  2. In Settings › My account › Language & formats, also choose your region: dates, numbers and amounts follow its conventions.
  3. The currency is set per shop, in Settings › Shop.

Export your data

  1. Menu Settings › My account › Export my data: a file with your profile and all your shops is downloaded.
  2. Settings › Shop › Data also lets you download the backup of a single shop.

Secure your account

  1. Use a unique password, ideally a passphrase.
  2. In My account, you can change your password and sign out all your other devices.
  3. Forgotten password: a reset link valid for one hour is sent to your address.